Return Policy

At Rayvolt Bike S.L. we want to make sure that our customers get the best experience from their bikes, but if the bike doesn’t fulfil their expectations within the first 15 days, we offer a free and easy return policy.

During this 15-day period, the customer will have total freedom to use their new Rayvolt e-bike, ride it under any weather condition, and get to discover and experience the Rayvolution. 

In any case, we always recommend to keep the original packaging of the Rayvolt bike and any other purchased accessories during this period, to ease the process in case a Return Policy is finally solicited.

For returning any Rayvolt accessory or apparel product, it must be unused, and must be sent in its original packaging only.

If the Rayvolt product is purchased in an official Rayvolt distributor or partner shop, the Client must contact the store directly, and it will be them who will manage the situation with us. 

I. RIGHT OF WITHDRAWAL

The Client has the right to withdraw from the order placed in this Website within a period of 15 calendar days without the need for justification. The withdrawal period will expire 15 days after the Client (or a third party indicated by the Client) has received the product.

To exercise the right of withdrawal for a Rayvolt product purchased in this Website, the Client must contact  the Rayvolt team through the following email: [email protected]

To comply with the withdrawal period, it is sufficient that the communication regarding this exercise by the Client, is sent before the corresponding period expires, and that the product is not damaged, altered or customised in any way.

II. CONSEQUENCES OF WITHDRAWAL 

In case the Client decides to exercise the right of withdrawal (in compliance with the return policy previously explained), Rayvolt will return all payments received from the Client, including, when appropriate, delivery costs.

When the Client starts this process and communicates to us their decision (in compliance with the return policy previously explained), our Rayvolt team will provide via e-mail all the instructions to complete the process, including the shipping instructions.

Once the shipment is completed to the provided address and the reception of the product is confirmed, we will proceed to verify the condition of the returned product. Once confirmed the product has not suffered any damage, alteration or customization in any way, we will proceed to return all payments received from the Client, including, when appropriate, delivery costs.

This refund will be made through the same payment method used by the Client in the initial transaction, unless otherwise agreed.

Any damage on the returned product or missing parts will be deducted from the refund.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

III. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal will not be applicable to orders of products made according to a Client’s specifications or clearly personalised.